I’ve seen some arbitration agreements stating that you can’t collaborate with other customers who are affected by the same issue, requiring each customer to have a different attorney.

Some companies really want to make it impossible for you to win any significant damages against them.

At that point, they are just telling on themselves.

I like using both. An average of say 300 miles with a median of 5 miles would show you that there is significant bias toward the lower end.

I’m not a statistician but that’s my understanding of the two metrics